Privacy policy

This Privacy Policy describes how AMBRE FRAGRANCES ("Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from ambrefragrances.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months. The information collected varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information collected about you to communicate, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect Information We Collect Directly from You

• Basic contact details: name, address, phone number, email.
• Order information: name, billing address, shipping address, payment confirmation, email address, phone number.
• Account information: username, password, security questions.
• Shopping information: items viewed, cart content, wishlist items.
• Customer support information: details provided in communications.

Some features may require direct information submission, and not providing it may limit your use of those features.

Information We Collect through Cookies We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. This includes device information, browser information, network connection, IP address, and other details regarding your interaction.

Information We Obtain from Third Parties We may obtain information about you from third parties, such as vendors and service providers, including Shopify.

How We Use Your Personal Information

1. Providing Products and Services: To fulfill orders, process payments, send notifications, manage accounts, and facilitate returns.
2. Marketing and Advertising: To send marketing communications and show advertisements.
3. Security and Fraud Prevention: To detect and take action against fraudulent or malicious activity.
4. Communicating with You: To provide customer support and improve our Services.

Cookies We use Cookies to power and improve our Site and Services. For details about Cookies, refer to Shopify's Cookie Policy. You can manage Cookie preferences in your browser, but note that blocking Cookies may impact your user experience.

How We Disclose Personal Information We may disclose personal information to third parties for legitimate purposes, including vendors, business partners, affiliates, and in connection with business transactions. Details are provided in the "How we Disclose Personal Information" section.

User Generated Content The Services may allow you to post product reviews and user-generated content, which will be public and accessible. We do not control who accesses this information.

Third Party Websites and Links Our Site may provide links to third-party websites. We are not responsible for the privacy or security of these sites. Review their policies before interacting with them.

Children’s Data The Services are not intended for children, and we do not knowingly collect personal information about them.

Security and Retention of Your Information No security measures are perfect. We recommend not using unsecure channels for sensitive information. Retention of your information depends on various factors, as detailed in this section.

Your Rights and Choices Details about your rights related to personal information access, deletion, correction, portability, and opting out are provided in this section.

Complaints If you have complaints about how we process your personal information, contact us using the provided details. You may appeal our decision or lodge a complaint with your local data protection authority.

International Users We may transfer, store, and process your personal information outside your country, including in the United States.

Contact For questions or to exercise your rights, call +961 76 662 686 or email us at info@ambrefragrances.com or contact us at MATTRACTLLC, 777 East 14th Avenue, 104, Denver CO 80203, United States.